The role of Head of Customer Accounts is an administrative responsibility that requires overseeing all financial operations related to customers, including account management, ensuring timely payment collection, preparing necessary financial reports, resolving disputes, and coordinating with other departments to ensure the accuracy and validity of all financial transactions.

Key Duties and Responsibilities:

• Customer Account Management: Ensure the accuracy and regular updating of financial records for all customer accounts.
• Payment Collection: Follow up on overdue payments and communicate with customers to ensure timely collection.
• Reporting: Prepare periodic reports on customer accounts, including accounts receivable and outstanding payments.
• Invoice Review: Review invoices sent to customers to ensure their accuracy and compliance with agreements.
• Dispute Resolution: Resolve any issues or disagreements related to invoices or payments in cooperation with customers.
• Coordination with Other Departments: Liaise with the Accounting and other Finance departments to settle transactions.
• Data Analysis: Analyze financial data related to customer accounts and provide recommendations to improve the collection process.
• Compliance: Ensure that all financial operations adhere to the company’s accounting policies and procedures. Relationship management: Building long-term relationships with customers and ensuring their satisfaction with the service provided, according to the nature of the company’s work.