Avast free forum is a site where users can ask questions regarding their antivirus software. It offers a variety of ways, including tutorials as well as FAQs. The site is simple to use and is regularly updated.
A major player within the security industry, avast provides one of the highest levels of support for customers with its anti-virus software program. The support button of the company on its website and LAPTOP or COMPUTER application gives access to a comprehensive FAQ and discussion forums as and premium tech support in the event of any issue.
The company also has a live chat feature for customers who require quick responses, an email ticketing system that allows for more in-depth queries and three 24-hour support lines located in the UK, Australia and the U.S. The knowledge base is not extensive, but provides support manuals for all of its products.
The customer service isn’t always perfect However, it’s a good service. A joint investigation by PCMag and Hauptplatine discovered that the company shares information about its customers location and Internet protocol address with third-party companies, which could raise privacy concerns for some users. The paid plans don’t offer enough benefits to justify the extra cost. Additionally, its forum was recently compromised, which allowed hackers to gain usernames email addresses, user names, and passwords that had been hashed. Fortunately, the information regarding payments was not compromised. The company has pledged to rebuild the forum on a more efficient and more secure platform. The company also has a security policy that states that it won’t provide or share your personal info to third parties without your permission.
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